Open Space & Avanti West Coast Rail: Reshaping Transport Hub Management with Digital Technology
Core Challenges

Transport hubs, such as railway stations and airports, are the "heart" of urban operations. However, their management has long faced two major problems:
1. Data Shortage: There is a disconnect between design and planning and real - time operations. There is a lack of predictive tools, and managers can only react passively to sudden problems.
2. Poor Experience: Issues like passenger flow congestion and inefficient facilities lead to a poor passenger experience and even potential safety hazards.
Innovative Solutions

Open Space integrates lidar scanning and AI perception technology through its digital twin platform, providing the following capabilities for transport hubs:
1. Real - Time 3D Modeling: Rapidly generate digital models of stations and integrate real - time data such as Wi - Fi, turnstile, and vehicle arrival information.
2. Intelligent Passenger Flow Analysis: Track the movement of crowds, predict congestion hotspots, and dynamically optimize operation strategies.
3. AI Simulation and Early Warning: Anticipate risks through pedestrian simulation technology and trigger early warnings (such as escalator maintenance and passenger flow guidance).
Implementation Achievements
1. Pilot at St. Pancras Station (2019): The world's first real - time digital twin transport hub. 3D lidar scanning and AI simulation significantly enhance safety and efficiency.
2.Expansion to Multiple London Stations: Such as Euston Station, enabling dynamic passenger flow monitoring and visual decision - making support.
3.Six Core Values:
· Real - time monitoring and early warning
· Data visualization dashboard
· AI - calibrated pedestrian simulation
·Passenger experience optimization (such as shortening queuing time)
· Accurate assessment of facility maintenance effectiveness
· Cost reduction and operational complexity reduction
Crowd Analysis Technology: Ouster Gemini
Core Technology: 3D lidar + perception software, accurately counting people, vehicles, and objects, and analyzing dwell time and movement paths.

Three Advantages:
1.Enhanced Safety: Monitor crowd density to prevent stampede risks (such as at concerts and subway stations).

2.Improved Efficiency: Optimize store layouts and security check processes to reduce waiting times.

3.Cost Reduction: Through data - driven scheduling and resource allocation, reduce labor waste.

Summary: People - Centered, Data - Driven
Through technological innovation, Open Space has transformed transport hubs from "passive management" to "active optimization", seamlessly integrating design, operation, and passenger experience. This model is not only applicable to railway stations and airports but can also be extended to crowded scenarios such as hotels, retail venues, stadiums, and concerts, comprehensively enhancing safety, efficiency, and user experience. In the future, the intelligent management model centered around digital twins may become a global benchmark for urban operations.